Do you already write a business blog or are you about to start one as part of your new year’s resolutions? Whether you’re an old hand or a young pretender, there...
“Sales” Doesn’t Work Everyone hates the “buy me” salesperson — that guy or gal armed with a briefcase full of brochures, hurling business cards at every...
1. Stick to your ideals For the Amish, their farm culture is mixed together with their religion and belief system. Few of our small businesses take such a principled approach,...
Leadership training for the executive level. Bad customer service on such a consistent basis obviously starts at the top. This has to be a culture so removed from reality that they don’t...
1) Be curious. 2) Learn something. 3) Ask comprehensive questions – ask the 6W & one H. 4) Clarify if you are not sure. Confirm with yes/no questions. 5) Create ‘a-ha’...
Just do it – Nike may have trademarked the slogan, but the sentiment is universally applicable. So much is never accomplished simply because the idea generators are overcome with the paralysis of inertia....
